Wizard Pharmacy

Wizard already maintains transactions for Wizard Reward points from within Salesforce, we have extended this to introduce a Supplier Rewards Program.

Project summary

Wizard Pharmacy is a well-known retail pharmacy chain that operates across Western Australia with over 40 years of experience.

They have numerous stores located in different states and territories, offering a wide range of pharmaceutical products, health and wellness items, beauty products, and general healthcare services.

Wizard Pharmacy provides prescription medications, over-the-counter drugs, vitamins and supplements, personal care products, baby care items, and more. They also offer various services such as medication counseling, health checks, blood pressure monitoring, diabetes management, and prescription management.

Wizard Pharmacy focuses on providing quality healthcare and excellent customer service. They have trained pharmacists and staff who can assist customers with their medication needs and offer advice on health-related concerns. domestic violence in Perth.

Wizard Pharmacy’s vision is to become your first choice for health and wellness. We strive to deliver service excellence through patient centric care, with our focus on you as a complete person and not just your condition. After all it’s not just about treatments but also prevention and wellbeing.

Business challenges

Wizard Pharmacy Services require the ability to offer a rewards and loyalty scheme to customers who shop for products belonging to the same supplier.
These programs are been managed manually at each Pharmacy, requiring the customer and the pharmacy to maintain customer purchase records by validating receipts held and promo cards “stamped” in store to validate offers.
When the customer has reached a threshold of purchase the pharmacy provides the promotional product to the customer and then requests reimbursement from the Supplier. Reimbursement is validated manually, requiring them to collect the physical evidence of their purchases in order to claim payment for the product given away.

Solution

As Wizard already maintains transactions for Wizard Reward points from within Salesforce, we have extended this to introduce Supplier Rewards program.
The extension also took advantage of existing processes built into Salesforce where Vouchers are issued to Customer based on certain criteria.
Set up Campaign of type supplier to capture all key information to manage the supplier reward points allocations: Start Date, End Date, Threshold to issue vouchers.
Implementation of automation to generate campaign members when a contact earned supplier reward points
Set up rule engine to dynamically store rules with supplier’s product and points to be allocated.
Build automation to calculate and assign points to customer when a purchase is made satisfying the point earning rule.
Implementation of Schedule Batches to issue vouchers when a customer has earned points more than the threshold specified on the campaign. The voucher can then be redeemed by the customer for new purchase.

Results

Wizard Admins can specify dynamic rules based on products to allocate points to customer.
Wizard Admins can setup campaign for a supplier to give points on purchase for a specific period of time.
Supplier points can be tracked at contact level and campaign level
Customers earned supplier vouchers when buying products of specific supplier.

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Wizard Pharmacy

Wizard already maintains transactions for Wizard Reward points from within Salesforce, we have extended this to introduce a Supplier Rewards Program.